25 Apr 2014 
Support Center » Knowledgebase » FAQ / General / Universal Parts » CorkSport FAQ - General Ordering Questions and Website FAQ
 CorkSport FAQ - General Ordering Questions and Website FAQ
Article We do our best to cater to people of all nationalities and languages, however, our ability to translate our page into other languages is extremely limited. For this reason we require that all our customers understand and accept these policies IN ENGLISH. We apologize for any inconvenience this may cause. In addition to this, the exchange rates for foreign currency are updated only a couple times a week and therefore the price of your order may change slightly based on the exchange rate at the time.

 

General/Order Questions

BEFORE YOU ORDER

1: What is CorkSport?

We specialize in Mazda Performance parts and service. Check out our ABOUT US page.

2: How do I find out what I need to know about ordering parts from CorkSport?

The place to start is our ORDERING INFO page. We recommend reading through the rest of the questions in this FAQ to see if other questions you might have are answered.

3: How do I contact CorkSport?

Our CONTACT INFO page has our phone numbers, email, and address. Please provide your order number for all inquires about a pending order.

4: Does CorkSport ship parts outside the USA?

Yes, We will ship to most contries in the world. Keep in mind that many countries charge duties and other import fees to import parts from the USA. CorkSport cannot estimate or bill you for importation charges. We only charge for parts and shipment. Contact your local government for information about import charges and fees.

5: What happens after I submit my order?

In most cases, orders ship within a business day. If your order has parts that we do not have in stock we will contact you promptly. In most cases, we will not bill you until we are ready to ship your order.

6: Does CorkSport speak Spanish?

Se habla espanol a kelly@corksport.com. Si usted no habla inglés, recomendamos escribes a email. No hablamos español, pero escribimos español bueno. (We recommend you send email if you cannot speak English. We cannot speak good Spanish but we can write it pretty good).

7: What payment methods does CorkSport accept?

We accept Visa, Mastercard, Discover, American Express, cash, money order, Paypal, and bank transfers. Only credit cards and Paypal can be used when ordering online.

AFTER YOU'VE ORDERED

8: Can I cancel my order?

Orders can be cancelled or changed up until we ship. No refund is normally due to you because we generally don't bill until we ship. You must call us (360)260-CORK to cancel an order.

9: Can I return my purchase?

See our ORDERING INFO page for more details. All returns require a return authorization number.

10: Do I get technical support?

We are happy to provide technical support to our customers. Simply call or email with your order number and we'll help you the best we can.

11: What if I am not satisfied with the product or service I receive?

We strive to satisfy our customers. Call us immediately if you have any concerns about the quality of the products or service you receive from CorkSport.

12: What happens if my package arrives damaged?

All orders are inspected carefully prior to shipment. Recipient must inspect shipments for damage before accepting deliver from the carrier. Damage claims should be made with the carrier. CorkSport will not be responsible for damaged goods.

OTHER

12: Does CorkSport offer Sponsorships?

Rarely. When we do, we cover all or part of the cost of CorkSport brand products. Anyone seriously looking for sponsorships should prepare a professional portfolio.

13: Do I get technical support?

We are happy to provide technical support to our customers. Simply call or email with your order number and we'll help you the best we can. Mondays are our busiest days, so it's best to call for non-urgent technical support Tuesday through Saturday.

 



Article Details
Article ID: 255
Created On: 21 Jan 2011 3:41 PM

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